年度100
論文名稱Tsai, Chi-Tung, Tseng, Wen-Wei, & Wang, Yao-Chin(2011/7). The interactive effect of distributive and procedural justice on service quality: The moderating role of organization crisis management. Paper presented at the 2011 International Council on Hotels Restaurants and Institutional Education Conference(27th – 30th July), Grand Hyatt Denver, Denver, Colorado, UAS.